Refund Policy

1. 14-Day Money-Back Guarantee

For purchases covered by our standard money-back guarantee, a refund request must be submitted within 14 days of the date and time the paid account was opened or the applicable purchase was completed.

Once an eligible refund request is approved, any related subscription will be cancelled where applicable and the eligible purchase amount will be refunded.

Some refunds may appear quickly, but depending on the payment provider or card issuer, it may take approximately 5–10 business days for the refund credit to appear on your statement.

2. How to Request a Refund

To request a refund, contact MadHat Marketing through our Contact Support page within the applicable refund period.

Please provide enough information for us to identify the relevant purchase, such as the purchaser email address, product name or order information.

3. Subscription Cancellations

If your purchase includes a recurring subscription, you must submit your cancellation or refund request within the applicable 14-day refund period if you want the initial eligible payment refunded.

If adequate cancellation notice is not received before a later subscription charge is processed, that later charge is not refundable under this standard 14-day policy unless a different product-specific policy expressly states otherwise.

4. Exclusions

The following are excluded from the standard refund policy:

• License renewals.

Where a specific product or offer clearly states different refund terms at the time of purchase, those specific terms apply to that purchase.

5. Discount Policy

MadHat Marketing may run discounts or promotional offers from time to time.

Planned Discounts

If you purchased an eligible product within 48 hours before a planned discount begins, you may request a partial refund for the difference between the price you paid and the discounted price.

Black Friday Exception

Because Black Friday is a predictable promotional period, no partial price-adjustment refunds will be provided for purchases made during the one week before Black Friday or the one week after Black Friday.

Unplanned Discount Codes

If you receive an unplanned discount code after purchasing, you may request a partial refund for the applicable difference if the request is made within 48 hours after your purchase.

Renewals and Discounts

• A discount used for an initial purchase does not apply to a renewal unless the offer expressly states otherwise.
• Renewals are processed at the regular subscription price unless a different renewal price was expressly offered.
• Unless expressly stated otherwise, a discount applies only to the first billing period, including monthly or yearly subscriptions.
• If you cancel a discounted subscription and later subscribe again, the previous discount does not automatically carry over and the new subscription may be charged at the then-current retail price.

6. Grandfather Pricing Policy

For a subscription that is expressly covered by grandfather pricing, MadHat Marketing will not increase the subscription price for the equivalent plan while that subscription remains continuously active and in good standing.

Grandfather pricing may end if you:

• cancel the subscription and later subscribe again under a new plan;
• receive a refund for the previous plan and purchase again at a later date; or
• fail to renew the subscription within 30 days of the applicable renewal date.

If grandfather pricing ends, a future subscription may be charged at the then-current price.

7. Relationship to Other Terms

This Refund Policy should be read together with our Terms & Conditions and End User License Agreement (EULA).

If a particular offer, checkout page or purchase agreement contains a different refund period or other specific refund terms, those specific terms will apply to that transaction.

8. Company Information and Contact

MadHat Marketing operates through registered business entities in the United States and India.

Refund and cancellation requests may be submitted through MadHat Contact Support.